The Traffic Operations Division (TOD), headquartered at 611 Walker St., is responsible for overseeing the transportation infrastructure that spans Houston's 640 square miles and 6,000 center lane miles of streets. Through our 4 branches, 200 employees, and services including [but not limited to] the installation, operation, & maintenance of 1,100,000 traffic signs, 2,450 signalized intersections, 1,600 school zone flashers, as well as 180,000 streetlights & 1,800 freeway lights. TOD is dedicated to ensuring the safe and efficient mobility of Houston drivers, cyclists, and pedestrians.
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Branches of Traffic Operations
The Traffic Management Branch is responsible for performing engineering studies, plan reviews, & field investigations related to traffic counts, street lighting, school zones, speed humps, railroad safety & quiet zones, view obstructions, neighborhood cut-through traffic, and Capital Improvement Plans (CIP). This branch also manages street and lane closure permits, develops general speed & school zone ordinances, and coordinates with HPD to help alleviate traffic congestion hot spots under the Mobility Response Team (MRT). Additionally, the Traffic Management Branch performs various functions relating to system operations, including signal design, modifications & timing, and Intelligent Transportation System (ITS) development. The branch is governed by Chapter 15 of the Department of Public Works & Engineering's Infrastructure Design Manual.
The Traffic Maintenance Branch is responsible for maintaining various transportation infrastructure for the City of Houston, including traffic signals, school zone flashers, traffic signs, freeway lights & under bridge lights, and pavement markings. Operational 24 hours per day, this branch also performs preventative maintenance on signals and beacons and minor construction projects. The Branch encourages all issues with traffic control devices, from signs with graffiti to signal timing problems, be reported to 311.
Transtar Executive Branch
The City is an important partner in Houston TranStar, a multi-agency collaboration that provides a coordinated approach to transportation and emergency management throughout an eight-county region surrounding Houston. Drivers seeking information about travel times, highway construction or incidents on major roadways can find everything they need at Houston TranStar's award-winning web site. Houston TranStar, led by Executive Director Jack Whaley, combines the resources of the City of Houston, Harris County, the Metropolitan Transit Authority, and the Texas Department of Transportation, and serves as the region's transportation and emergency management center.
The Work Order Management (WOM) Branch is responsible for managing traffic related 311 service requests and serves as the primary contact for customer service in the Traffic Operations Division. This branch also performs field investigations for new sign requests and dispatch services for maintenance personnel. Additionally, the Work Order Management Branch is dedicated to providing efficient processing and accurate reporting in accordance with the division's mission to increase mobility in the City of Houston. For service requests or customer service, contact the Houston Service Helpline (311) or the Traffic Hotline (832.395.3000).
To Report a Street Light Outage or Malfunction
Record the 6 digit number located on the street light pole (if possible). Report the problem to CenterPoint Energy online (CenterPoint Report Street Light Outage) or by phone (713.207.2222).