Service and Information
4200 Leeland / Houston, TX 77023
Phone: 713.371.1400

Utility Customer Service does not provide the services listed below. Contact the appropriate agency or other branch of the City of Houston:

• Service in other districts or cities. If you are in an unincorporated subdivision in Harris County, but do not know your district, check this list from the Harris County website.

• Addition of a new tap and meter.  Contact the Taps and Meters office.

• Relocation of an existing meter.  Except during replacement of water mains, this is the responsibility of the customer.  A permit may be required. Contact Taps and Meters.
  

• Sewer taps.  Contact Taps and Meters.

• Taps and Meters can be contacted at 832.395.4400.

• Repair of water mains, sewer lines or replacement of manhole or storm drain covers. Dial 311 for these city services.

• Repair of leaks near the meter.   The customer is responsible for all leaks after the water passes through the meter.   Please verify that the leak is not in your water lines before calling 311 for service.  Utility Maintenance may require several days to inspect the problem and schedule a repair. If the leak is in your water line instead of the city’s, you may be responsible for charges incurred by the leak. 

Information about effluent accounts and Industrial Waste surcharges – contact the Wastewater Operations Branch at 281.575.2800 or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  

Wastewater Capacity Reservation Applications, Letters of Service Availability and Impact Fees -- contact the Impact Fee Administration at 832.395.4400.