Service and Information
4200 Leeland / Houston, TX 77023
Phone: 713.371.1400

Single-family residence:
Either the property owner or a tenant may place service in their own name. Neither may place the account in the other's name. Have your Social Security Number and Texas Driver’s License or ID available.

Copies of leases or deeds, or final bills from prior utilities are normally not required. The City may request such information if there is an outstanding bill for service.

Note: A property is a single family residence if less than 25% of the floor space is commercial, and it is constructed for only one family.

Commercial:
Either a landlord or a sole tenant may place service in their own name, whether individual, DBA, or corporation. Neither may place the account in the other's name. If there are two or more independent spaces with common water service, the service must be contracted by the property owners or their contracted agent.  We cannot accept an application from one tenant of a multiple tenant property.

A copy of the deed or lease will be needed to make contract. Small businesses may present the personal ID of the owner, if not incorporated or a partnership; otherwise service must be in the name of the company or partnership.  Have your EIN or state tax ID number available. 

Note:  Commercial customers have a limited right to withhold privileged lease information. Call for details before faxing any information.  A property is commercial if 25% or more of the floor space is dedicated to commercial (including office, retail, or warehouse) use.

Multi-family residence:
The owners of the property must place service in their own name, whether individual, DBA, or corporation. If there are two or more residential spaces available for lease/rent and the property is less than 25% commercial space, it is considered multi-family..

Outdoor (lawn) use and sewer-only accounts may be treated as multi-family, residential, or commercial accounts, depending on the property use and other accounts present there.