To close your account, please call 713.371.1400 at least one but not more than fourteen business days prior to the date services are to be closed. Failure to do so automatically authorizes the City to take a reading at some later time and prorate the water usage to determine billing.

Please do not leave the services on "for the next customer."  The new customer may fail to make application for service and this may result in you being charged for water you did not use.  

If there is a deposit on the account, this will be applied to the final billing. Any remaining credit will be automatically refunded to the final mailing address on file.  Be sure to inform us of your new address to ensure that you receive your final bill and/or refund.

Transferring Service:
When moving to a new location that is also served by the City of Houston, your old account will be closed. Remember, there will always be a charge for service from your last billing date through the day you actually closed the account.

If a balance remains after the deposit is applied, it will be transferred to your new account, and will appear on the first monthly bill and will be applied towards the deposit on your new account.

The new property will have a new account number and may require a different deposit amount.