The Customer Service/3-1-1 Section is responsible for the Division’s responses to service requests. This includes timely preparation of reports, responses, etc., to all inquiries including those from citizens, the Mayor’s Office, City Council, other City departments, and other interested/affected parties.
The Budget & Finance Section is responsible for preparation of annual Division budget, tracking budget and performance indicators on a monthly basis, processing other financial information along with managing purchasing operations for the Division.
The Special Projects Section is responsible for enhancing the service delivery of the division and focusing on community outreach initiatives.
The Personnel Section is responsible for the processing of personnel actions including but not limited to hiring, drug testing, grievances, classification challenges, terminations, medical separations, employee concerns, training, Performance Impact compliance, and motor vehicle reports.
The Payroll and Benefits Section is responsible for timely processing of payroll and benefits related items for the Division such as timesheets, compensatory time, accrual balances, workers compensation information as well as various other payroll or benefits related items.