City of Houston -- Public Works and Engineering -- Resource Management Division -- Utility Customer Service -- UCS Survey Forms -- Telephone

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My ZIP Code

Service and Information
4200 Leeland / Houston, TX 77023
Phone: 713.371.1400

Customer Service Information	Payment Locations	Basic Water Rates	Check for a Leak	Read Your Bill
W.A.T.E.R. Fund	FAQ	Automatic Meter Reading	UCS Survey Forms	UCS Home Page

ACCOUNT NUMBER

Email Address

Daytime Phone #

1. What was your reason for contacting us? (100 character max)

2. Was the representative professional?

3. Was the representative eager to serve you?

4. How knowledgeable was the representative?

5. Were all the explanations / instructions clear to you?

6. Were all the explanations / instructions related to your problem / concerns?

7. Did the representative give you his or her name?

8. Did the representative call you by your name?

9. Was your problem / concern resolved?

10. Overall, how would you rate your total experience with the service you received?

11. Do you have any suggestions on how we could better serve you in the future?