Utility Customer Service makes several options available to those who need to pay their bills. Payment can be made by mail, at most local grocery stores, over the phone by check or credit card, or by automatic bank draft. Citizens on fixed incomes may obtain assistance from the City's W.A.T.E.R. Fund, or any of several private and public agencies.

Payments by credit card can be made over the phone using Western Union’s Quick Collect service at 1-800-634-3422. Visa, MasterCard and Discover are accepted. Credit card payments can only be made at this number. Do not contact the City of Houston with your credit card information. Western Union also accepts cash payment at its offices. The charge for Quick Collect cash payments is $12.95. Fees for credit card payments start at $16.00. These fees are charged by Western Union, not the City of Houston. Payments may take 24-48 hours to post. Please record any confirmation or receipt numbers issued by Western Union. You will need these numbers to ensure speedy restoration of service.
Note: For either type of payment, the customer must enter the destination code Utility, Texas.

“ Check by phone” payments may be made by calling Utility Customer Service at 713 371-1265. Please have your City of Houston account number and checkbook available. There is no fee for this service, but your utility account will be charged $24.00 if the payment is not honored by your financial institution for any reason including customer entry error.

You may also pay through the convenience of automatic bank drafting. Further information may be found here.

Public and private assistance is available for citizens on fixed incomes. Click on either of the W.A.T.E.R. Fund links below for more information.