Service and Information
4200 Leeland / Houston, TX 77023
Phone: 713.371.1400

Frequently Asked Questions

7. Do I have to go to the office for anything?

No, services on existing accounts can be handled by phone, fax, mail or e-mail. Our customer service line is 713-371-1400. Payments can be made in many different ways including:

• By direct deposit from your bank account
• At over 300 grocery stores
• Online at our website: www.houstonwaterbills.org
• By mail using the handy return envelope
• By check over the phone by calling (713) 371-1265
• By Western Union (which accepts credit cards)

You can view your water bill, obtain information about rates and learn about conservation and how to detect water leaks at our website. To purchase a new meter and connect it to the main, you will need to make an application at our Taps and Meters office at 2102 Austin, on the corner of Austin and Gray. The phone number is 832-395-4400.