Service and Information
4200 Leeland / Houston, TX 77023
Phone: 713.371.1400

Frequently Asked Questions

19. Is my meter accurate?

By ordinance, all meters must meet the accuracy test guidelines of the national American Water Works Association, and are warranteed by the manufacturers. In addition, small meters used for residential service under-register as they age.

If you believe your meter is inaccurate, you may request that it be tested. The charge for testing a meter if it is within the manufacturer’s warranty period, and when tested, is accurate under the AWWA guidelines or has been previously tested within the past twelve months, is as follows:

1. (1) $25 for a field test of meters less than three inches.
2. (2) $50 for a bench test of meters less than three inches plus the cost of the new meter and electronic devices.
3. (3) $170 to bench test three inch and larger meter plus the cost of the new meter or replacement parts.
   

There is no charge for testing the meter if it tests inaccurate or if the test is mandated by the city.