City of Houston -- Public Works and Engineering -- Resource Management Division -- Utility Customer Service

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My ZIP Code

Service and Information
4200 Leeland / Houston, TX 77023
Phone: 713.371.1400

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FREQUENTLY ASKED QUESTIONS
1.	Who does the City serve?
2.	What services do you provide?
3.	Whom do I call for water service?
4.	Where are you located?
5.	Where and how can I pay my bill?
6.	Where can I get help in paying my bills?
7.	Do I have to go to the office for anything?
8.	How much water do I use every day?
9.	Water is Free! Why do you charge so much for it?
10.	What are the charges for service?
11.	How are water rates set?
12.	Why does sewer service cost more than water service?
13.	Most of my summer water use doesn't return in the sewer. Why am I still billed for it?
14.	Do you have balanced billing?
15.	My bill went up too much this month and I think it's wrong. What are you going to do about it?
16.	Can't you check my property for leaks?
17.	What could be leaking?
18.	What can I do to find leaks around the house?
19.	Is my meter accurate?
20.	I still disagree with my bill. What now?
21.	There's a leak out by the street. Who is responsible for it?
22.	I have a billing dispute. Will my additional garbage can be affected?