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Public Works and Engineering > Right-of-Way and Fleet Maintenance Division
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CUSTOMER SERVICE SURVEY

The City of Houston is constantly looking for ways to improve the quality of service to the citizens of Houston. To do that, we need to know what you think. We would really appreciate it if you would take just a few minutes to respond to the handful of questions below. As a valued customer, how you rate our work is the most important information we can get. Please help us do the job you deserve – the best possible! Please return the survey by clicking on SUBMIT below. Thank you for your participation.
 
1. How did you make your request to the City of Houston?
311
City Council Member
Director of Public Works and Engineering
Mayor's Citizens' Assistance Office
Other
 
2. Why did you contact the City of Houston?
Street Maintenance
Storm Sewer Maintenance
Bridge or Barricade Maintenance
Ditch Maintenance
Other 
 
3. Did anyone from the City of Houston Right-of-Way Maintenance Division contact you?
Yes    
No    
4. If someone contacted you, was that person:
a. Helpful  
Yes  
No
b. Courteous  
Yes  
No  
c. Knowledgeable  
Yes  
No  
5. How many times have you contacted the City of Houston Right-of-Way Maintenance
1    
2    
3    
4    
More than4 times    
6. Was your request handled in a timely manner?
Yes      
No      
7. Overall, are you satisfied with the City of Houston Right-of-Way Maintenance Division response to your request?
Yes      
No      
8. Did You have any face-to-face contact with City of Houston Right-of-Way Maintenance Division employee(s)?
Yes      
No      
9. If so, on a scale of 1-5 (with 1 being the worst and 5 being the best), how would you rate the interaction?
  .  
10. Your opinion is important to us. Do you have any comments or suggestions that would help us improve our service to you?
Please provide the following information
 Name   
 
 E-mail address 
 
.  
 

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