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FAQ's - City of Houston - Department of Public Works and Engineering FAQ's - City of Houston - Department of Public Works and Engineering

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FAQ's

Service and Information
4200 Leeland / Houston, TX 77023
Phone: 713.371.1400

#	Article Title
1	Why does sewer cost more than water service?
2	How are water rates set?
3	Will a billing dispute affect my garbage container?
4	Who is responsible for the leak on my street?
5	I disagree with my bill. What now?
6	Is my meter accurate?
7	I still disagree. What else can I do?
8	What could be leaking?
9	Can you check my property for leaks?
10	Why did my bill increase so much?
11	Do you have balanced billing?
12	Why am I still billed for sewer on all usage in the Summer?
13	Water is free, why do you charge so much?
14	How much water do I use everyday?
15	Do I have to go to the office for anything?
16	Where can I get help paying my bill?
17	Where and how can I pay my bill?
18	Where are your offices located?
19	Where did this balance on my new account come from?
20	Do I have any responsibilities as a customer?