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Administrative Services

This e-mail address is being protected from spambots. You need JavaScript enabled to view it , Division Manager

Under the direction of Administration Manager Edna Kraatz, the Administrative Services Branch (ASB) provides quality customer service to the citizens of Houston, the Department of Public Works and Engineering (PWE) and other departments within the city. The branch investigates, resolves and tracks citizens' request for services and complaints related to Capital Improvement Projects including 3-1-1, SNAP, TPIA and Subpoena requests. ASB also provides centralized administrative services for the division including: monthly reporting, training coordination and tracking, award programs, vehicle compliance, maintenance of employee performance evaluations, safety compliance, personnel actions, and budget preparation and management. Additionally, another responsibility of ASB is to manage the Substitute Services Program.

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